From the first call to case closure, Axon’s expanding AI Era Plan helps agencies save time, strengthen cases, and keep officers focused on the community

Every call for service sets a complex process in motion — from the initial 911 call to seeking justice in court. Along that path, officers and investigators spend countless hours collecting, documenting, searching, analyzing, and sometimes just waiting for information. 

The pressures on public safety aren’t slowing down. Staffing shortages are stretching agencies thin — only 14% report being fully staffed — and officers are spending over half their week on administrative work. That imbalance means less time for patrol, engagement, and priority calls. This dynamic can create a ripple effect: slower response times, mounting fatigue, and growing pressure on already limited resources.

The Axon AI Era plan is transforming that reality by saving time and improving efficiency at every step of the journey, helping agencies respond faster, build stronger cases, and return more officers to the field.

Proven results, real impact

One year after launch, the AI Era Plan is already transforming how agencies work. Take Draft One, our AI-powered report writing assistant: agencies using it are cutting report time by 50% or more. In Fort Collins, Colorado, that number jumps to 67% — giving officers hours back each week to be in the field, increasing presence and building trust.

And it’s not just Draft One. A recent independent study found that Policy Chat, an AI-powered tool that provides instant, department-specific policy guidance, is returning answers 44% faster than traditional policy services, giving officers immediate clarity on agency policy when it matters most. 

Agencies are also seeing impactful results with Axon Assistant, which introduced real-time translation and other AI capabilities to Axon Body 4. Across the country, Axon Assistant is being used to bridge language barriers and build community trust. The Bernalillo Sheriff’s Office in New Mexico recently used real-time translation to de-escalate a potentially dangerous situation. See the video here.

In Florida, officers at the Tampa Police Department called Axon Assistant “a game-changer,” explaining that the technology is helping them be more efficient and communicate with people from “all different walks of life”. Major Kim Fruit summed it up best: “The real-time translation is just so effective. It has the most impact, not just with officers, but also the community. To be able to cut down on the time it takes to wait for a translator [is] so invaluable.”

The AI Era Plan also grows with your agency, delivering today’s solutions plus any new capabilities as they’re released.

If you're waiting, you're behind the curve. One of the most important things for me as a Chief is to find out what we can do to make our officers' jobs on their front lines more efficient, more effective, and get more engaged. Axon AI is doing that.

- Chief Lee Bercaw, Tampa Police Department

What's new in the AI Era plan

In this next wave we’re expanding the AI Era Plan with three new tools designed to reduce friction, strengthen investigations, and put time back in officers’ hands.

Brief One: AI-powered evidence insights

The challenge: With hours of digital evidence to review, investigators can struggle to identify which files matter most, quickly.

The solution: Brief One accelerates evidence review by generating concise transcript summaries and identifying moments of interest in digital evidence. Instead of spending hours digging through files, investigators can quickly see what each piece of digital evidence is about and zero in on relevant moments such as Miranda rights, field sobriety tests, and more. With one click, they can verify against the source transcript or video, helping ensure accuracy without slowing down or replacing human judgement. Built directly into Axon Evidence, Brief One helps agencies save time, cut backlogs, and help strengthen every investigation while keeping decision-making firmly in the hands of officers.

Smart Capture: Extract and use key details from driver’s licenses

The challenge: Officers often rely on radio calls and manual note-taking for routine checks, which can create delays in the moment and potential errors in downstream reporting.

The solution: Smart Capture replaces slow, manual workflows with a single scan in the Axon app. Instead of manually writing notes, walking back to the patrol car, or calling into dispatch, officers can instantly scan driver’s licenses to extract structured data like name, date of birth, license number, and more. They can then take quick actions such as pasting that information into third-party apps, searching a name across Axon Evidence transcripts, running a person search in Axon NCIC, or looking up a name in the Axon Records Master Name Index. This first Smart Capture capability focuses on driver’s licenses, paving the way for future scans of license plates and other key identifiers that will give officers even more insight in the moment. With fewer delays, less strain on dispatch, and a deep connection to the Axon ecosystem, each scan not only connects officers to information faster but also delivers cleaner, more consistent records for downstream reporting.

AI Auto-Tagging: Reduce metadata gaps quickly

The challenge: Evidence backlogs and inconsistent tagging can impact case strength and slow investigations.

The solution: AI Auto-Tagging surfaces metadata suggestions by analyzing evidence metadata from other body-worn cameras on the scene and evidence transcripts. Officers can see these suggestions when reviewing their evidence and can choose to accept, edit, or decline. The result is more consistent, court-ready metadata without adding hours of manual desk work. AI Auto-Tagging is available now in the Axon app and is coming soon to Axon Evidence.

What's improved

We’re not only adding new AI solutions — we’re also making the tools agencies already rely on smarter, faster, and more effective.

Draft One: 
Body-worn camera audio captures what was said in the moment, but key details can often be visual or surface after the call. Post-incident narration, which launched earlier this year, lets officers add additional context and clarifications directly into Draft One. The narration paired with the original body-worn camera transcript, helps create an even stronger AI-generated first draft.

A new enhancement coming later this month, will automatically analyze the transcript and generate incident-specific questions to help prompt an officer’s narration. Depending on the information in the BWC transcript, these questions will prompt officers to include details that may not have been captured on the transcript such as location, reason for the stop, and other visual observations. These tailored prompts help officers recall important facts and fill in additional context they might otherwise miss or have to spend time manually typing in. The added input strengthens the context provided to Draft One of each incident, resulting in an even more complete first draft.

After you finish the call, there’s a button you can press to explain more about what happened and what other officers may have seen. If I say, ‘he was wearing a red shirt’ it will find where the description is in the draft and add it where it should be based off the interaction. Or I’ll use narration if another officer was on scene and I later ask them for details about anything they saw, heard, or did.

- Constable Goodyear, Fredericton Police Force

Axon Assistant:
Finding answers in the field often slows officers down. Axon Assistant is becoming the true on-scene partner it was designed to be — helping officers access reliable information the moment they need it. With the General Knowledge channel, announced earlier this year, now live, officers can quickly look up reference information, clarify terminology, perform calculations, and more. When the Agency Info channel goes live in December, they’ll also be able to ask agency-specific policy questions — all by voice, without looking away from the scene.

A future built on trust

The AI Era Plan is about more than new features — it’s about building technology with purpose. Every solution is guided by Axon’s Responsible Innovation Framework, which embeds human oversight, transparency, and rigorous testing for fairness and accuracy into every product we release. By applying AI where it adds real value, and by engaging diverse perspectives through our Ethics & Equity Advisory Council, we ensure innovation is both impactful and trustworthy.

With the AI Era Plan, agencies get smarter tools, faster workflows, and stronger communities — today and into the future.

Learn more

Discover what’s new in the AI Era Plan and learn from customers using it now in our December 10, 2025, webinar—register here.